A Pharmaceutical Enterprise in Yunnan · Intelligent Customer Service Project for Traditional Chinese Medicine Industry

Intelligent Customer Service

Project Background

Through scenario definition, data provision, model tuning, and knowledge base construction, jointly build a traditional Chinese medicine large model. Continuously optimize models and data to achieve enterprise application upgrades of traditional Chinese medicine knowledge. Develop AI applications such as traditional Chinese medicine knowledge Q&A platform, product marketing assistant, and health and wellness assistant.

Solution

Knowledge Q&A intelligence improved efficiency by 100%, with accuracy rate reaching over 95%.
Through AI tool innovation, equipped the enterprise with a powerful engine for business growth, promoting the pharmaceutical industry to transform and upgrade to high-end, intelligent, and green.

Customer Testimonial

"The traditional Chinese medicine large model jointly created by Chinasoft International and Huawei Cloud has made our thousand-year wisdom shine with new vitality, with both customer service efficiency and quality improved."