O&M Operations & Enterprise Support Plan Services

Functional Overview

We provide customers with full-journey cloud O&M and operations services from project planning and go-live deployment to daily operations, emergency repair, and business assurance, covering cloud assurance escort, Enterprise Support Plan, and deterministic O&M assessment and planning, helping customers achieve stable operation and controllable costs for cloud-based businesses.

Customer Pain Points

  • After cloud applications go live, there is a lack of professional O&M system support, with slow fault response and high business interruption risks.
  • Enterprise cloud environments are complex, lacking unified technical support and escalation mechanisms, affecting cloud business continuity and stability.
  • O&M costs are difficult to control, lacking effective cost optimization and resource scheduling capabilities.
  • IT teams lack O&M and operations capabilities on cloud platforms, making autonomous management difficult.

Solution Advantages

  • Full-journey cloud O&M services: provides full-process coverage from project planning and go-live deployment to daily O&M, emergency repair, and business assurance. For customers purchasing enterprise support plans, we provide 7×24 IM service groups (supporting mainstream instant messaging software such as WeChat Work, DingTalk, and Feishu), with dedicated service managers attending to all customer inquiries and fault reporting.
  • Enterprise Support Plan professional services: includes monthly summaries and optimization recommendations once a month, dedicated Technical Account Manager (TAM) 5×8 remote services, with on-demand increase in TAM numbers and on-site support services to meet the needs of large enterprises with multiple types of ultra-large-scale cloud deployment scenarios.
  • Deterministic O&M assessment and planning: provides deterministic O&M assessment and planning services for medium and large enterprises, combining Chinasoft International's many years of O&M practice experience to help enterprises build predictable, measurable, and sustainable O&M capability systems.
  • O&M capability transfer: through technology enablement and capability transfer, improves the customer IT team's O&M and operations capabilities on cloud platforms, achieving autonomous management and continuous evolution.

Architecture Diagram

Architecture Diagram